Supplement ChaserFinds, writes, and follows up on supplements. So nobody has to remember.
Builds the supplement from teardown photos, tracks every open one with an aging clock, nags the adjuster, and escalates when it has to. Supplements close in days, not weeks.
The problem it fixes
The supplement is written. Then it sits. The adjuster is out. Someone forgets to follow up. The car is in paint and the parts are not approved. Eleven days later the advisor finds it in an email thread. Every day a supplement is open is a day the car is on your lot and the money is in someone else's account.
Written from the teardown
Techs shoot teardown photos on their phone. Supplement Chaser pulls the damage into a draft supplement with the lines, the photos attached, and the notes the adjuster will ask for. The advisor reviews and sends.
An aging clock on every open supplement
Every supplement shows how long it has been open, who it is waiting on, and when the last touch was. Sorted by what is costing you the most. Nothing hides in an inbox.
It nags so you don't have to
Follow-ups go out on a schedule you set. Day two, a polite note. Day four, a firmer one with the photos again. Day six, an escalation to the supervisor. Drafted and sent, or drafted for one-click approval.
Parts and production stay in sync
When a supplement is approved, parts get ordered and the Floor board updates the delivery date. When it is not, production knows the car should not move into paint.
Sits on top. Never replaces.
Supplement Chaser reads the RO and the original estimate from CCC ONE, drafts the supplement lines, and hands them back to your estimator to enter and send from CCC ONE. Approvals and status sync back in.The full integration explainer →
Works best with
Supplement Chaser questions
What is supplement management software?
Software that tracks every open supplement on every RO, follows up with the adjuster automatically, and shows you what is aging. Supplement Chaser also drafts the supplement from teardown photos.
How does Supplement Chaser follow up with adjusters?
On a schedule you control, by email and portal message, with the photos and lines attached. Every touch is logged on the RO.
Can it escalate?
Yes. After a set number of days with no reply, it drafts an escalation to the adjuster's supervisor or your DRP contact and asks you to approve it.
Does it work with photo estimating and virtual adjusters?
Yes. It packages the photos and documentation the way virtual adjusters need them and tracks the response like any other supplement.
How much faster do supplements close?
Shops typically see supplement cycle time drop by several days once follow-ups stop depending on memory. Your results will show on the Rundown.
See Supplement Chaser run on your ROs.
Thirty minutes. Bring three estimates and we'll show you what they missed.