The GMThe AI layer that watches every RO and tells you what to do next.
An exception engine plus AI drafting. It reads every RO, every message, every photo. It surfaces the ten things that matter today and drafts the next step for each one. The system drives forward by default. A human has to stop it.
The problem it fixes
Somebody in the shop has to notice everything. Usually it is the owner. Every open supplement, every part that did not show, every customer who has not heard from you in three days. That person is the bottleneck, and when they are out, things fall through. The GM is that person, working every RO, all day, without getting tired.
Reads everything
Every estimate line, every parts invoice, every text to a customer, every teardown photo, every clock punch. The GM sees the whole RO, not one screen of it.
Surfaces the ten things that matter
Not a dashboard of everything. A short list, ranked by dollars and days at risk. A supplement about to hit day five. A car with no tech assigned. A customer whose last three texts went unanswered.
Drafts the next step
For each item, the action is already written. The adjuster follow-up. The customer update. The supplement lines. The note to the parts vendor. You approve, edit, or skip.
Drives forward by default
Routine steps run without asking: the day two follow-up, the customer status text, the photo reminder to the tech. The GM escalates to a person only when a decision needs one. A human has to stop it, not start it.
Learns the shop
Which insurers push back on what. Which techs run ahead. How long your paint stage really takes. The GM tunes its thresholds to your shop instead of a national average.
Sits on top. Never replaces.
The GM reads RO data from CCC ONE and everything Body Shop GM tracks on top of it. It never edits an estimate. Suggested lines go to your estimator to enter in CCC ONE.The full integration explainer →
Who uses it
Works best with
The GM questions
What does The GM actually do?
It monitors every RO, message, and photo in the shop, flags exceptions ranked by risk, drafts the next action for each, runs routine steps automatically, and escalates decisions to a human.
Does The GM send things without approval?
Routine, low-risk steps run automatically by default, like scheduled follow-ups and status texts. Anything with money or a customer commitment waits for approval. You set the line.
Does it write estimates?
No. It suggests lines and drafts supplements. Your estimator enters them in CCC ONE, Mitchell, or Audatex.
Which plans include The GM?
It is a $499 per month add-on for shops on Growth, Pro, or Enterprise.
Is our data used to train models for other shops?
No. Your data stays yours and is not used to train models shared with other customers.
See The GM run on your ROs.
Thirty minutes. Bring three estimates and we'll show you what they missed.